Use this guide when

You need to create, inspect, search, or update TeamDynamix tickets from an MCP client.

Steps

1. Resolve app_id
   • teamdynamix_discovery with action: "list_applications"
2. Resolve TypeID, AccountID, optional user GUIDs
   • teamdynamix_tickets with action: "list_ticket_types"
   • teamdynamix_reference_data with action: "list_accounts"
   • teamdynamix_people with action: "search_users"
3. Create ticket
   • teamdynamix_tickets with action: "create_ticket" (requires TEAMDYNAMIX_ENABLE_WRITE_TOOLS=true)
4. Verify ticket
   • teamdynamix_tickets with action: "get_ticket"
   • teamdynamix_tickets with action: "get_ticket_feed"
5. Update ticket
   • teamdynamix_tickets with action: "update_ticket"
6. Add comment
   • teamdynamix_tickets with action: "add_ticket_comment"

Notes

• Metadata helpers: teamdynamix_tickets with action: "list_ticket_priorities", action: "list_ticket_urgencies", action: "list_ticket_impacts", action: "list_ticket_sources"
• Use teamdynamix_tickets with action: "search_tickets" for filtered operational views